Late Shipment Rate | USA
A real Amazon USA marketplace account management case where FBM account received performance notification for late shipment rate exceeding 5%. Risk of account suspension. Correct root-cause framing and a focused resolution path delivered this outcome: Late shipment rate reduced from 5.8% to 0.4% wit...
5.8% → 0.4%
Late Shipment Rate
Performance restored
3 Weeks
Recovery Time
Metric improved quickly
Handling Time
Root Cause
Settings corrected
Warning Removed
Account Status
Risk cleared
Case Snapshot
The Facts
Marketplace
USA
Issue
Late Shipment Rate | USA
Service Type
Account Management
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
Late shipment rate reduced from 5.8% to 0.4% within 3 weeks. Performance notification removed.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: FBM account received performance notification for late shipment rate exceeding 5%. Risk of account suspension.
- Seller needed a clear root-cause review before submitting another request to Amazon.
- The issue was affecting visibility, account confidence, and business continuity.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Identified root cause as incorrect handling time settings and carrier integration issues. Fixed settings, switched to faster carrier for prime-eligible products, updated cutoff times.
- We framed the issue correctly before contacting Amazon support.
- We submitted the case with direct evidence, issue context, and corrective action.
Stage 03 Result
03 — The Result
- Final outcome: Late shipment rate reduced from 5.8% to 0.4% within 3 weeks. Performance notification removed.
- The case was resolved without unnecessary trial-and-error escalation.
- Seller could move forward with restored account/listing confidence.
Documented Proof
Before & After
Before
Seller Central screenshot / case proof
Problem stage
Problem stage
FBM account received performance notification for late shipment rate exceeding 5%. Risk of account suspension.
After
Seller Central screenshot / case proof
Resolved stage
Resolved stage
Late shipment rate reduced from 5.8% to 0.4% within 3 weeks. Performance notification removed.
DCase Log Summary
This case was handled by reviewing the Amazon issue context, identifying the most likely root cause, and submitting a focused resolution path instead of repeating generic support requests.
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Verified Track Record
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6+ Years
Managing Amazon accounts across US, UK & EU
5,200+
Amazon cases resolved for sellers worldwide
This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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