Late Shipment Rate | USA
An Amazon account management case from a seller in the USA marketplace, where FBM account received performance notification for late shipment rate exceeding 5%. Risk of account suspension. The right root-cause diagnosis and a targeted fix delivered this outcome: Late shipment rate reduced from 5.8%...
Resolved
Resolution Status
Case closed successfully
5%
Performance Impact
Improvement achieved
5.8%
Improvement
Performance increased
Active
Account Status
Case closed successfully
Case Snapshot
The Facts
Marketplace
USA
Issue
Late Shipment Rate | USA
Service Type
Account Management
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
Late shipment rate reduced from 5.8% to 0.4% within 3 weeks. Performance notification removed.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: FBM account received performance notification for late shipment rate exceeding 5%. Risk of account suspension.
- Unaddressed, this kind of problem typically spills over into account health, visibility, and continuity.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Identified root cause as incorrect handling time settings and carrier integration issues. Fixed settings, switched to faster carrier for prime-eligible products, updated cutoff times.
- We made sure the case was framed correctly, with clear evidence and context, before it went to Amazon.
Stage 03 Result
03 — The Result
- Final outcome: Late shipment rate reduced from 5.8% to 0.4% within 3 weeks. Performance notification removed.
- No repeated trial-and-error escalations were needed to reach this outcome.
DCase Log Summary
Resolved through a root-cause review of the Amazon issue and a targeted resolution path, not a repeated generic ticket.
Why Sellers Trust Us
Verified Track Record
Amazon Authorised
Partner
Partner
UK & US verified Authorised Partner
6+ Years
Managing Amazon accounts across US, UK & EU
5,200+
Amazon cases resolved for sellers worldwide
This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
Related Cases
Similar Cases We Have Resolved
Facing the Same Amazon Issue?
We have resolved this type of Amazon problem before. Send the issue details and get a clear action plan.