Late Shipment Rate | USA
An Amazon account management case from a seller in the USA marketplace, where FBM account received performance notification for late shipment rate exceeding 5%. Risk of account suspension. The right root-cause diagnosis and a targeted fix delivered this outcome: Late shipment rate reduced from 5.8%...
≤3 weeks
Reported timeframe
Late shipment rate reduced from 5.8% to 0.4% within 3 weeks.
5.8% → 0.4%
Late shipment rate
Late shipment rate reduced from 5.8% to 0.4% within 3 weeks.
USA
Recorded market
Location recorded in the case file
Documented
Case outcome
Late shipment rate reduced from 5.8% to 0.4% within 3 weeks. Performance notification removed.
Case Snapshot
The Facts
Marketplace
USA
Issue
Late Shipment Rate | USA
Service Type
Account Management
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
Late shipment rate reduced from 5.8% to 0.4% within 3 weeks. Performance notification removed.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: FBM account received performance notification for late shipment rate exceeding 5%. Risk of account suspension.
- Unaddressed, this kind of problem typically spills over into account health, visibility, and continuity.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Identified root cause as incorrect handling time settings and carrier integration issues. Fixed settings, switched to faster carrier for prime-eligible products, updated cutoff times.
Stage 03 Result
03 — The Result
- Final outcome: Late shipment rate reduced from 5.8% to 0.4% within 3 weeks. Performance notification removed.
- Individual case outcome; not a guarantee of results for another seller.
DCase Log Summary
Late shipment rate reduced from 5.8% to 0.4% within 3 weeks. Performance notification removed.
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Documented cases in our public case-study library
This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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