Multiple Issues | Australia
A real Amazon marketplace account management case where 6 simultaneous account issues: 2 suppressed listings, 1 IP complaint, negative feedback affecting ODR, stranded inventory, and disbursement hold. Correct root-cause framing and a focused resolution path delivered this outcome: All 6 issues reso...
6 Issues
Case Scope
Multiple problems handled
10 Days
Resolution Time
All issues closed
Hold Cleared
Disbursement
Payout problem resolved
Operational
Account Status
Account fully restored
Case Snapshot
The Facts
Marketplace
Other
Issue
Multiple Issues | Australia
Service Type
Account Management
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
All 6 issues resolved within 10 days. Account returned to fully operational status.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: 6 simultaneous account issues: 2 suppressed listings, 1 IP complaint, negative feedback affecting ODR, stranded inventory, and disbursement hold.
- Seller needed a clear root-cause review before submitting another request to Amazon.
- The issue was affecting visibility, account confidence, and business continuity.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Triaged all 6 issues by severity. Resolved disbursement hold first, then IP complaint, suppressed listings, and negative feedback removal.
- We framed the issue correctly before contacting Amazon support.
- We submitted the case with direct evidence, issue context, and corrective action.
Stage 03 Result
03 — The Result
- Final outcome: All 6 issues resolved within 10 days. Account returned to fully operational status.
- The case was resolved without unnecessary trial-and-error escalation.
- Seller could move forward with restored account/listing confidence.
Documented Proof
Before & After
Before
Seller Central screenshot / case proof
Problem stage
Problem stage
6 simultaneous account issues: 2 suppressed listings, 1 IP complaint, negative feedback affecting ODR, stranded inventory, and disbursement hold.
After
Seller Central screenshot / case proof
Resolved stage
Resolved stage
All 6 issues resolved within 10 days. Account returned to fully operational status.
DCase Log Summary
This case was handled by reviewing the Amazon issue context, identifying the most likely root cause, and submitting a focused resolution path instead of repeating generic support requests.
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Verified Track Record
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6+ Years
Managing Amazon accounts across US, UK & EU
5,200+
Amazon cases resolved for sellers worldwide
This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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