Home / Case Studies / GTIN Listing Issue | USA
USAListing IssuesJan 2026Resolved

GTIN Listing Issue | USA

GTIN exemption rejections were blocking new listing creation across multiple attempts. We identified the correct category pathway, prepared the required proof, and secured exemption approval.

GTIN Approved
Approval Status
Exemption accepted
Category Path
Fix Method
Correct form used
8 Listings
Listing Output
New products created
Ready to List
Catalog Status
Listing block removed
Case Snapshot

The Facts

Marketplace
USA
Issue
GTIN Listing Issue | USA
Service Type
Listing Issues
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
GTIN exemption approved. Seller created 8 new product listings.
Challenge › Approach › Result

How It Was Resolved

Stage 01 Challenge
01 — The Challenge
  • Problem identified: Seller blocked from creating new listings due to GTIN exemption rejections across multiple applications.
  • Seller needed a clear root-cause review before submitting another request to Amazon.
  • The issue was affecting visibility, account confidence, and business continuity.
Stage 02 Approach
02 — Our Approach
  • Audit and root cause: Identified correct exemption form for specific category. Provided brand ownership documentation. Escalated to Amazon catalog team.
  • We framed the issue correctly before contacting Amazon support.
  • We submitted the case with direct evidence, issue context, and corrective action.
Stage 03 Result
03 — The Result
  • Final outcome: GTIN exemption approved. Seller created 8 new product listings.
  • The case was resolved without unnecessary trial-and-error escalation.
  • Seller could move forward with restored account/listing confidence.
Documented Proof

Before & After

Before
Seller Central screenshot / case proof
Problem stage
Seller blocked from creating new listings due to GTIN exemption rejections across multiple applications.
After
Seller Central screenshot / case proof
Resolved stage
GTIN exemption approved. Seller created 8 new product listings.
DCase Log Summary

This case was handled by reviewing the Amazon issue context, identifying the most likely root cause, and submitting a focused resolution path instead of repeating generic support requests.

Marketplace: USA · Service: Listing Issues · Date: Jan 2026
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Amazon cases resolved for sellers worldwide
This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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