Counterfeit Protection | USA
A real Amazon USA marketplace brand registry case where Multiple counterfeit sellers listing under brand name causing customer confusion and negative reviews on genuine products. Correct root-cause framing and a focused resolution path delivered this outcome: 14 counterfeit sellers removed within 72...
14 Removed
Counterfeit Sellers
Unauthorized sellers removed
72 hrs
Removal Time
Fast enforcement action
Test Buys
Evidence Used
Counterfeit proof submitted
Protected
Brand Status
Transparency activated
Case Snapshot
The Facts
Marketplace
USA
Issue
Counterfeit Protection | USA
Service Type
Brand Registry
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
14 counterfeit sellers removed within 72 hours. Enrolled in Amazon Transparency program to prevent future counterfeiting.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: Multiple counterfeit sellers listing under brand name causing customer confusion and negative reviews on genuine products.
- Seller needed a clear root-cause review before submitting another request to Amazon.
- The issue was affecting visibility, account confidence, and business continuity.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Used Brand Registry Report a Violation tool to report each counterfeit seller. Submitted test purchases as evidence. Filed batch IP complaints for all confirmed counterfeits.
- We framed the issue correctly before contacting Amazon support.
- We submitted the case with direct evidence, issue context, and corrective action.
Stage 03 Result
03 — The Result
- Final outcome: 14 counterfeit sellers removed within 72 hours. Enrolled in Amazon Transparency program to prevent future counterfeiting.
- The case was resolved without unnecessary trial-and-error escalation.
- Seller could move forward with restored account/listing confidence.
Documented Proof
Before & After
Before
Seller Central screenshot / case proof
Problem stage
Problem stage
Multiple counterfeit sellers listing under brand name causing customer confusion and negative reviews on genuine products.
After
Seller Central screenshot / case proof
Resolved stage
Resolved stage
14 counterfeit sellers removed within 72 hours. Enrolled in Amazon Transparency program to prevent future counterfeiting.
DCase Log Summary
This case was handled by reviewing the Amazon issue context, identifying the most likely root cause, and submitting a focused resolution path instead of repeating generic support requests.
Why Sellers Trust Us
Verified Track Record
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6+ Years
Managing Amazon accounts across US, UK & EU
5,200+
Amazon cases resolved for sellers worldwide
This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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