Counterfeit Protection | USA
A genuine Amazon brand registry case in the USA marketplace: Multiple counterfeit sellers listing under brand name causing customer confusion and negative reviews on genuine products. A focused, evidence-led resolution delivered this outcome: 14 counterfeit sellers removed within 72 hours. Enrolled...
72 hrs
Resolution Time
Fast case closure
USA
Marketplace
Amazon region handled
14
Resolved Items
Affected items recovered
Active
Listing Status
Case closed successfully
Case Snapshot
The Facts
Marketplace
USA
Issue
Counterfeit Protection | USA
Service Type
Brand Registry
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
14 counterfeit sellers removed within 72 hours. Enrolled in Amazon Transparency program to prevent future counterfeiting.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: Multiple counterfeit sellers listing under brand name causing customer confusion and negative reviews on genuine products.
- Cases like this can quickly put account health, search visibility, and ongoing sales at risk.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Used Brand Registry Report a Violation tool to report each counterfeit seller. Submitted test purchases as evidence. Filed batch IP complaints for all confirmed counterfeits.
- Rather than a generic ticket, we built the case around clear evidence, context, and a specific corrective action.
Stage 03 Result
03 — The Result
- Final outcome: 14 counterfeit sellers removed within 72 hours. Enrolled in Amazon Transparency program to prevent future counterfeiting.
- The case closed without unnecessary back-and-forth, and the seller could move forward with confidence.
Documented Proof
Case Evidence
14 counterfeit sellers removed within 72 hours. Enrolled in Amazon Transparency program to prevent future counterfeiting.
DCase Log Summary
Handled by reviewing the full issue context, identifying the likely root cause, and submitting a focused resolution rather than a generic request.
Why Sellers Trust Us
Verified Track Record
Amazon Authorised
Partner
Partner
UK & US verified Authorised Partner
6+ Years
Managing Amazon accounts across US, UK & EU
5,200+
Amazon cases resolved for sellers worldwide
This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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