Disbursement Hold | Germany
An Amazon reimbursement case from a seller in the Germany marketplace, where Amazon Germany placed a full disbursement hold on account balance of €12,000 citing identity verification requirement. The right root-cause diagnosis and a targeted fix delivered this outcome: Disbursement hold released wit...
48 hrs
Resolution Time
Fast case closure
€12,000
Value Protected
Revenue impact reduced
€12,000
Recovery Value
Financial result achieved
Active
Listing Status
Case closed successfully
Case Snapshot
The Facts
Marketplace
Germany
Issue
Disbursement Hold | Germany
Service Type
Reimbursement
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
Disbursement hold released within 48 hours. Full €12,000 balance paid out.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: Amazon Germany placed a full disbursement hold on account balance of €12,000 citing identity verification requirement.
- Unaddressed, this kind of problem typically spills over into account health, visibility, and continuity.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Identified specific verification documents Amazon was requesting. Submitted passport, bank statement, and business registration through correct Seller Central pathway.
- We made sure the case was framed correctly, with clear evidence and context, before it went to Amazon.
Stage 03 Result
03 — The Result
- Final outcome: Disbursement hold released within 48 hours. Full €12,000 balance paid out.
- No repeated trial-and-error escalations were needed to reach this outcome.
DCase Log Summary
Resolved through a root-cause review of the Amazon issue and a targeted resolution path, not a repeated generic ticket.
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This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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