Disbursement Hold | Germany
A real Amazon Germany marketplace reimbursement case where Amazon Germany placed a full disbursement hold on account balance of €12,000 citing identity verification requirement. Correct root-cause framing and a focused resolution path delivered this outcome: Disbursement hold released within 48 hour...
€12,000
Balance Released
Funds paid out
48 hrs
Resolution Time
Hold lifted quickly
ID Verified
Proof Used
Documents accepted
Released
Payout Status
Disbursement restored
Case Snapshot
The Facts
Marketplace
Germany
Issue
Disbursement Hold | Germany
Service Type
Reimbursement
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
Disbursement hold released within 48 hours. Full €12,000 balance paid out.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: Amazon Germany placed a full disbursement hold on account balance of €12,000 citing identity verification requirement.
- Seller needed a clear root-cause review before submitting another request to Amazon.
- The issue was affecting visibility, account confidence, and business continuity.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Identified specific verification documents Amazon was requesting. Submitted passport, bank statement, and business registration through correct Seller Central pathway.
- We framed the issue correctly before contacting Amazon support.
- We submitted the case with direct evidence, issue context, and corrective action.
Stage 03 Result
03 — The Result
- Final outcome: Disbursement hold released within 48 hours. Full €12,000 balance paid out.
- The case was resolved without unnecessary trial-and-error escalation.
- Seller could move forward with restored account/listing confidence.
Documented Proof
Before & After
Before
Seller Central screenshot / case proof
Problem stage
Problem stage
Amazon Germany placed a full disbursement hold on account balance of €12,000 citing identity verification requirement.
After
Seller Central screenshot / case proof
Resolved stage
Resolved stage
Disbursement hold released within 48 hours. Full €12,000 balance paid out.
DCase Log Summary
This case was handled by reviewing the Amazon issue context, identifying the most likely root cause, and submitting a focused resolution path instead of repeating generic support requests.
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Verified Track Record
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6+ Years
Managing Amazon accounts across US, UK & EU
5,200+
Amazon cases resolved for sellers worldwide
This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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