Listing Merge Request | USA
A real Amazon USA marketplace listing issues case where Same product had been listed twice on Amazon with different ASINs. Reviews and sales history split across 2 ASINs reducing ranking strength and creating customer confusion. Correct root-cause framing and a focused resolution path delivered this...
2 ASINs
Merge Scope
Duplicate listings combined
Reviews Combined
Ranking Asset
Review count strengthened
Catalog Merge
Fix Method
Amazon merge request submitted
Merged
Final Outcome
Customer confusion removed
Case Snapshot
The Facts
Marketplace
USA
Issue
Listing Merge Request | USA
Service Type
Listing Issues
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
ASINs merged successfully. Combined review count improved organic ranking. Customer confusion eliminated.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: Same product had been listed twice on Amazon with different ASINs. Reviews and sales history split across 2 ASINs reducing ranking strength and creating customer confusion.
- Seller needed a clear root-cause review before submitting another request to Amazon.
- The issue was affecting visibility, account confidence, and business continuity.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Identified both ASINs and confirmed they were genuinely the same product. Submitted listing merge request to Amazon catalog team with full documentation of product identity.
- We framed the issue correctly before contacting Amazon support.
- We submitted the case with direct evidence, issue context, and corrective action.
Stage 03 Result
03 — The Result
- Final outcome: ASINs merged successfully. Combined review count improved organic ranking. Customer confusion eliminated.
- The case was resolved without unnecessary trial-and-error escalation.
- Seller could move forward with restored account/listing confidence.
Documented Proof
Before & After
Before
Seller Central screenshot / case proof
Problem stage
Problem stage
Same product had been listed twice on Amazon with different ASINs. Reviews and sales history split across 2 ASINs reducing ranking strength and creating customer confusion.
After
Seller Central screenshot / case proof
Resolved stage
Resolved stage
ASINs merged successfully. Combined review count improved organic ranking. Customer confusion eliminated.
DCase Log Summary
This case was handled by reviewing the Amazon issue context, identifying the most likely root cause, and submitting a focused resolution path instead of repeating generic support requests.
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This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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