Account Reinstatement | Canada
A real Amazon marketplace account reinstatement case where Amazon Canada account suspended for policy violations related to review solicitation. Previous seller appeal rejected. Correct root-cause framing and a focused resolution path delivered this outcome: Account reinstated on second appeal submi...
2nd Appeal
Appeal Result
Reinstatement achieved
Canada
Marketplace
Amazon CA account handled
POA Rebuilt
Fix Method
Rejected appeal improved
Reinstated
Account Status
Selling access restored
Case Snapshot
The Facts
Marketplace
Other
Issue
Account Reinstatement | Canada
Service Type
Account Reinstatement
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
Account reinstated on second appeal submission.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: Amazon Canada account suspended for policy violations related to review solicitation. Previous seller appeal rejected.
- Seller needed a clear root-cause review before submitting another request to Amazon.
- The issue was affecting visibility, account confidence, and business continuity.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Reviewed rejected appeal to identify failure points. Rebuilt Plan of Action with specific corrective measures and new review collection documentation.
- We framed the issue correctly before contacting Amazon support.
- We submitted the case with direct evidence, issue context, and corrective action.
Stage 03 Result
03 — The Result
- Final outcome: Account reinstated on second appeal submission.
- The case was resolved without unnecessary trial-and-error escalation.
- Seller could move forward with restored account/listing confidence.
Documented Proof
Before & After
Before
Seller Central screenshot / case proof
Problem stage
Problem stage
Amazon Canada account suspended for policy violations related to review solicitation. Previous seller appeal rejected.
After
Seller Central screenshot / case proof
Resolved stage
Resolved stage
Account reinstated on second appeal submission.
DCase Log Summary
This case was handled by reviewing the Amazon issue context, identifying the most likely root cause, and submitting a focused resolution path instead of repeating generic support requests.
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Verified Track Record
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6+ Years
Managing Amazon accounts across US, UK & EU
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Amazon cases resolved for sellers worldwide
This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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