Trademark IP Violation | USA
A USA seller received a trademark infringement complaint that removed multiple ASINs. We reviewed the complaint, gathered authorization proof, contacted the rights owner, and secured the retraction needed for reinstatement.
IP Cleared
Complaint Status
Trademark claim handled
Authorized
Proof Used
Purchase history verified
Retracted
Rights Owner
Complaint withdrawn
ASINs Live
Listing Status
Products reinstated
Case Snapshot
The Facts
Marketplace
USA
Issue
Trademark IP Violation | USA
Service Type
IP Violations
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
Rights owner retracted complaint. All ASINs reinstated within 5 days.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: Brand owner filed trademark infringement complaint removing multiple ASINs. Seller had legitimate authorized purchase history.
- Seller needed a clear root-cause review before submitting another request to Amazon.
- The issue was affecting visibility, account confidence, and business continuity.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Contacted rights owner directly with authorization documentation and purchase invoices. Submitted formal retraction request through Amazon.
- We framed the issue correctly before contacting Amazon support.
- We submitted the case with direct evidence, issue context, and corrective action.
Stage 03 Result
03 — The Result
- Final outcome: Rights owner retracted complaint. All ASINs reinstated within 5 days.
- The case was resolved without unnecessary trial-and-error escalation.
- Seller could move forward with restored account/listing confidence.
Documented Proof
Before & After
Before
Seller Central screenshot / case proof
Problem stage
Problem stage
Brand owner filed trademark infringement complaint removing multiple ASINs. Seller had legitimate authorized purchase history.
After
Seller Central screenshot / case proof
Resolved stage
Resolved stage
Rights owner retracted complaint. All ASINs reinstated within 5 days.
DCase Log Summary
This case was handled by reviewing the Amazon issue context, identifying the most likely root cause, and submitting a focused resolution path instead of repeating generic support requests.
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Verified Track Record
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6+ Years
Managing Amazon accounts across US, UK & EU
5,200+
Amazon cases resolved for sellers worldwide
This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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