Fix FBA & FBM Issues
FBA performance issues trigger account health warnings that accumulate toward suspension. Late FBA returns processing, listing policy violations detected during fulfillment, and inbound shipment non-compliance are the most common. FBM sellers face different pr...
Start with the error, affected products and steps already tried. If selling is blocked, use WhatsApp and mention any deadline.
Three places sellers get stuck
These issues can delay progress for days or weeks. We diagnose them early and handle the right route.
Fulfilment routes mixed up
An FBA inventory issue and an FBM dispatch issue need different checks. Start with the fulfilment method, affected orders and the exact notification.
Order events not reconciled
Review dispatch, tracking, delivery and return records together. A missing event can make a fulfilment problem look like a different operational issue.
The operational cause repeats
Fixing one order does not fix a weak workflow. Review handling capacity, stock availability and returns ownership to reduce repeat problems.
Everything handled properly
Not a checklist of buzzwords. These are the actual moving parts we handle for this service.
FBA performance
We handle fba performance as part of the fix fba & fbm issues process and verify the result before handover.
FBM shipments
We handle fbm shipments as part of the fix fba & fbm issues process and verify the result before handover.
Returns management
We handle returns management as part of the fix fba & fbm issues process and verify the result before handover.
Defect rates
We handle defect rates as part of the fix fba & fbm issues process and verify the result before handover.
Notifications
We handle notifications as part of the fix fba & fbm issues process and verify the result before handover.
A four-step process, no surprises
Our service-specific process, from reviewing the scope to delivery and follow-up. The steps below describe the work for fix fba & fbm issues.
Metric Review
We pull your Account Health dashboard and identify which metrics are at risk. We look at the trailing 90-day trends, not just the current number.
Root Cause Identification
Late shipment rate problems usually trace to operational settings in Seller Central. Defect rate problems usually trace to specific products generating complaints. We find the specific source.
Fix Implementation
Operational fixes like shipping settings and carrier configuration are immediate. For performance notifications requiring an appeal, we write and submit responses within 24 hours.
Ongoing Monitoring
We check your Account Health dashboard weekly and alert you if any metric is trending toward the warning threshold before it gets there.
Results we've delivered
We have helped FBM sellers reduce late shipment rate from 8 percent to under 1 percent in 30 days by fixing carrier selection and order cutoff time settings. Small changes in the operations side prevent account health problems that are much harder to fix after the fact.
Know the scope before you commit
A quote matched to your scope
Start with a free audit or a planning conversation. We review the work needed before quoting; there is no fixed public price for this service.
Discuss my quoteWhat shapes your quote
- Fulfilment workflow
- Orders or shipments affected
- Error and support history
Ask us to confirm the deliverables, payment terms and any third-party costs before work begins.
Past outcomes are individual examples, not a guaranteed result or a published overall success rate.
Before you ask
Amazon's threshold for performance notification is 4 percent for FBM sellers. Above that you are already getting notifications. Suspension risk increases with each notification. You need to act now, not after another notification arrives.
Yes, and it is a common solution. FBA fulfillment is handled by Amazon so all the shipping metrics go away. The switch requires creating an FBA shipment plan and sending inventory to Amazon. We can help with this transition.
Read it carefully and respond to the specific metric mentioned within the deadline Amazon gives you. A response that does not address the metric explicitly is treated as no response. We write these responses and have them submitted within 24 hours.