Fix FBA & FBM Issues
FBA performance issues trigger account health warnings that accumulate toward suspension. Late FBA returns processing, listing policy violations detected during fulfillment, and inbound shipment non-compliance are the most common. FBM sellers face different pr...
Three places sellers get stuck
These issues can delay progress for days or weeks. We diagnose them early and handle the right route.
Unclear root cause
Fix FBA & FBM Issues problems usually need diagnosis before action. We identify the real blocker first.
Wrong submission path
Using the wrong Amazon case type or document route can delay resolution and create repeated rejections.
Lost time and revenue
Every delay can affect ranking, account health, sales, and marketplace momentum.
Everything handled properly
Not a checklist of buzzwords. These are the actual moving parts we handle for this service.
FBA performance
We handle fba performance as part of the fix fba & fbm issues process and verify the result before handover.
FBM shipments
We handle fbm shipments as part of the fix fba & fbm issues process and verify the result before handover.
Returns management
We handle returns management as part of the fix fba & fbm issues process and verify the result before handover.
Defect rates
We handle defect rates as part of the fix fba & fbm issues process and verify the result before handover.
Notifications
We handle notifications as part of the fix fba & fbm issues process and verify the result before handover.
A four-step process, no surprises
Metric Review
We pull your Account Health dashboard and identify which metrics are at risk. We look at the trailing 90-day trends, not just the current number.
Root Cause Identification
Late shipment rate problems usually trace to operational settings in Seller Central. Defect rate problems usually trace to specific products generating complaints. We find the specific source.
Fix Implementation
Operational fixes like shipping settings and carrier configuration are immediate. For performance notifications requiring an appeal, we write and submit responses within 24 hours.
Ongoing Monitoring
We check your Account Health dashboard weekly and alert you if any metric is trending toward the warning threshold before it gets there.
Results we've delivered
We have helped FBM sellers reduce late shipment rate from 8 percent to under 1 percent in 30 days by fixing carrier selection and order cutoff time settings. Small changes in the operations side prevent account health problems that are much harder to fix after the fact.
A separate listing-removal case resolved same-day — 122 FBA units protected, zero policy strikes.
Read the case study →Before you ask
Amazon's threshold for performance notification is 4 percent for FBM sellers. Above that you are already getting notifications. Suspension risk increases with each notification. You need to act now, not after another notification arrives.
Yes, and it is a common solution. FBA fulfillment is handled by Amazon so all the shipping metrics go away. The switch requires creating an FBA shipment plan and sending inventory to Amazon. We can help with this transition.
Read it carefully and respond to the specific metric mentioned within the deadline Amazon gives you. A response that does not address the metric explicitly is treated as no response. We write these responses and have them submitted within 24 hours.