Fix Shipment & Inventory Issues
Amazon loses inventory. It is not rare, it happens regularly. Products get checked in short at the FBA warehouse, damaged in storage, or misplaced during a warehouse transfer. Amazon owes you reimbursement for all of it, but they do not automatically pay. You...
Start with the error, affected products and steps already tried. If selling is blocked, use WhatsApp and mention any deadline.
Three places sellers get stuck
These issues can delay progress for days or weeks. We diagnose them early and handle the right route.
Shipment records disconnected
Compare sent and received quantities using shipment IDs, delivery records and inventory reports. A quantity difference needs investigation, not an automatic claim.
Stranded stock misdiagnosed
Inventory can be present but unavailable for sale because of a listing or offer issue. Check the recorded reason before changing shipment or catalog data.
Reconciliations missed
Track later receipts, inventory adjustments and reimbursements together. Otherwise the same discrepancy can be counted twice or left unresolved.
Everything handled properly
Not a checklist of buzzwords. These are the actual moving parts we handle for this service.
Shipment discrepancy
We handle shipment discrepancy as part of the fix shipment & inventory issues process and verify the result before handover.
Lost inventory claims
We handle lost inventory claims as part of the fix shipment & inventory issues process and verify the result before handover.
FBA errors
We handle fba errors as part of the fix shipment & inventory issues process and verify the result before handover.
Stranded inventory
We handle stranded inventory as part of the fix shipment & inventory issues process and verify the result before handover.
Reimbursements
We handle reimbursements as part of the fix shipment & inventory issues process and verify the result before handover.
A four-step process, no surprises
Our service-specific process, from reviewing the scope to delivery and follow-up. The steps below describe the work for fix shipment & inventory issues.
Shipment Audit
We pull all FBA shipments from the last 18 months and compare what you sent to what Amazon received. Discrepancies of even one unit generate a valid reimbursement claim.
Lost & Damaged Inventory
We identify inventory Amazon marked as lost or damaged during storage and transit. These require specific claim types filed through Seller Central. Most sellers miss these.
Claim Submission
We file claims in batches through the correct Seller Central pathways. Some claims are processed automatically. Others require Seller Support cases with shipment documentation.
Stranded Inventory Fix
For stranded inventory, we identify whether the issue is a listing problem, an ASIN removal, or an FBA data error and fix it so your inventory becomes sellable again.
Results we've delivered
We have recovered hundreds of thousands of dollars in FBA reimbursements for our clients. The average client gets back money on 15 to 20 percent of their FBA shipments once a proper audit is done. Amazon has a claim window of 18 months. After that the money is gone. We check regularly.
All 82 units made sellable within 48 hours. Storage fee accumulation stopped.
Read the case study →Know the scope before you commit
A quote matched to your scope
Start with a free audit or a planning conversation. We review the work needed before quoting; there is no fixed public price for this service.
Discuss my quoteWhat shapes your quote
- Shipments and inventory affected
- Record reconciliation
- Support case scope
Ask us to confirm the deliverables, payment terms and any third-party costs before work begins.
Past outcomes are individual examples, not a guaranteed result or a published overall success rate.
Before you ask
It varies a lot by volume and how long you have been selling. For a seller doing $50,000 per month in FBA sales, we typically recover $500 to $2,000 in unclaimed reimbursements per 18-month audit. Larger sellers recover more.
Amazon can claw back reimbursements if they later reconcile and find the inventory. This is actually positive, it means the items were found. We track all claims and reversals so nothing is double-counted.
Stranded inventory is stock at an FBA warehouse that cannot be sold because the listing it is tied to is inactive or missing. Amazon charges storage fees on it even though you cannot sell it. The fix depends on why it is stranded. We diagnose and resolve it case by case.