Performance Suspension | USA
A real Amazon USA marketplace account reinstatement case where Account suspended for Order Defect Rate exceeding Amazon threshold following a period of supply chain disruption causing late shipments and customer complaints. Correct root-cause framing and a focused resolution path delivered this outc...
9 Days
Resolution Time
Performance suspension reinstated
ODR Issue
Suspension Reason
Order defect rate addressed
POA Submitted
Appeal Method
Operational changes documented
Reinstated
Account Status
Selling access restored
Case Snapshot
The Facts
Marketplace
USA
Issue
Performance Suspension | USA
Service Type
Account Reinstatement
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
Account reinstated within 9 days. ODR continued improving after reinstatement with new operational procedures.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: Account suspended for Order Defect Rate exceeding Amazon threshold following a period of supply chain disruption causing late shipments and customer complaints.
- Seller needed a clear root-cause review before submitting another request to Amazon.
- The issue was affecting visibility, account confidence, and business continuity.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Documented supply chain disruption as root cause. Demonstrated that ODR has been improving week over week. Submitted evidence of operational changes implementing new fulfillment procedures.
- We framed the issue correctly before contacting Amazon support.
- We submitted the case with direct evidence, issue context, and corrective action.
Stage 03 Result
03 — The Result
- Final outcome: Account reinstated within 9 days. ODR continued improving after reinstatement with new operational procedures.
- The case was resolved without unnecessary trial-and-error escalation.
- Seller could move forward with restored account/listing confidence.
Documented Proof
Before & After
Before
Seller Central screenshot / case proof
Problem stage
Problem stage
Account suspended for Order Defect Rate exceeding Amazon threshold following a period of supply chain disruption causing late shipments and customer complaints.
After
Seller Central screenshot / case proof
Resolved stage
Resolved stage
Account reinstated within 9 days. ODR continued improving after reinstatement with new operational procedures.
DCase Log Summary
This case was handled by reviewing the Amazon issue context, identifying the most likely root cause, and submitting a focused resolution path instead of repeating generic support requests.
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Verified Track Record
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Managing Amazon accounts across US, UK & EU
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Amazon cases resolved for sellers worldwide
This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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