Performance Suspension | USA
A real Amazon USA marketplace account reinstatement case where Account suspended for Order Defect Rate exceeding Amazon threshold following a period of supply chain disruption causing late shipments and customer complaints. Correct root-cause framing and a focused resolution path delivered this outc...
9 days
Resolution Time
Case closed quickly
USA
Marketplace
Amazon region handled
Active
Listing Status
No further restriction
Active
Account Status
Case closed successfully
Case Snapshot
The Facts
Marketplace
USA
Issue
Performance Suspension | USA
Service Type
Account Reinstatement
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
Account reinstated within 9 days. ODR continued improving after reinstatement with new operational procedures.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: Account suspended for Order Defect Rate exceeding Amazon threshold following a period of supply chain disruption causing late shipments and customer complaints.
- Left unresolved, issues like this tend to affect visibility, account standing, and day-to-day operations.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Documented supply chain disruption as root cause. Demonstrated that ODR has been improving week over week. Submitted evidence of operational changes implementing new fulfillment procedures.
- The submission included the right context and supporting evidence rather than a generic support request.
Stage 03 Result
03 — The Result
- Final outcome: Account reinstated within 9 days. ODR continued improving after reinstatement with new operational procedures.
- This let the seller move on without further disruption to the account or listing.
Documented Proof
Case Evidence
Account reinstated within 9 days. ODR continued improving after reinstatement with new operational procedures.
DCase Log Summary
This case was worked by tracing the actual root cause first, then submitting a resolution built around it.
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This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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