Performance Suspension | USA
A real Amazon USA marketplace account reinstatement case where Account suspended for Order Defect Rate exceeding Amazon threshold following a period of supply chain disruption causing late shipments and customer complaints. Correct root-cause framing and a focused resolution path delivered this outc...
≤9 days
Reported timeframe
Account reinstated within 9 days.
USA
Recorded market
Location recorded in the case file
Documented
Case outcome
Account reinstated within 9 days. ODR continued improving after reinstatement with new operational procedures.
Case #93
Case reference
Performance Suspension | USA
Case Snapshot
The Facts
Marketplace
USA
Issue
Performance Suspension | USA
Service Type
Account Reinstatement
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
Account reinstated within 9 days. ODR continued improving after reinstatement with new operational procedures.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: Account suspended for Order Defect Rate exceeding Amazon threshold following a period of supply chain disruption causing late shipments and customer complaints.
- Left unresolved, issues like this tend to affect visibility, account standing, and day-to-day operations.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Documented supply chain disruption as root cause. Demonstrated that ODR has been improving week over week. Submitted evidence of operational changes implementing new fulfillment procedures.
Stage 03 Result
03 — The Result
- Final outcome: Account reinstated within 9 days. ODR continued improving after reinstatement with new operational procedures.
- Individual case outcome; not a guarantee of results for another seller.
Published client record
Case Evidence
Account reinstated within 9 days. ODR continued improving after reinstatement with new operational procedures.
DCase Log Summary
Account reinstated within 9 days. ODR continued improving after reinstatement with new operational procedures.
Why Sellers Trust Us
Verified Track Record
Amazon Authorised
Partner
Partner
UK & US verified Authorised Partner
6+ Years
Managing Amazon accounts across US, UK & EU
94
Documented cases in our public case-study library
This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
Related Cases
Similar Cases We Have Resolved
Facing the Same Amazon Issue?
We have resolved this type of Amazon problem before. Send the issue details and get a clear action plan.