Counterfeit Accusation | USA
A real Amazon USA marketplace account reinstatement case where Account suspended after brand filed counterfeit complaint despite seller purchasing from authorized distributor. Previous appeal rejected without explanation. Correct root-cause framing and a focused resolution path delivered this outcom...
Counterfeit
Suspension Type
Brand complaint handled
Brand Letter
Proof Used
Authorization obtained
Supply Chain
Evidence Package
Purchase chain documented
Reinstated
Account Status
Account restored
Case Snapshot
The Facts
Marketplace
USA
Issue
Counterfeit Accusation | USA
Service Type
Account Reinstatement
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
Account reinstated. Direct brand relationship established preventing future complaints.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: Account suspended after brand filed counterfeit complaint despite seller purchasing from authorized distributor. Previous appeal rejected without explanation.
- Seller needed a clear root-cause review before submitting another request to Amazon.
- The issue was affecting visibility, account confidence, and business continuity.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Obtained direct brand authorization letter retroactively. Submitted purchase chain documentation from brand to distributor to seller. Included products photos demonstrating authenticity.
- We framed the issue correctly before contacting Amazon support.
- We submitted the case with direct evidence, issue context, and corrective action.
Stage 03 Result
03 — The Result
- Final outcome: Account reinstated. Direct brand relationship established preventing future complaints.
- The case was resolved without unnecessary trial-and-error escalation.
- Seller could move forward with restored account/listing confidence.
Documented Proof
Before & After
Before
Seller Central screenshot / case proof
Problem stage
Problem stage
Account suspended after brand filed counterfeit complaint despite seller purchasing from authorized distributor. Previous appeal rejected without explanation.
After
Seller Central screenshot / case proof
Resolved stage
Resolved stage
Account reinstated. Direct brand relationship established preventing future complaints.
DCase Log Summary
This case was handled by reviewing the Amazon issue context, identifying the most likely root cause, and submitting a focused resolution path instead of repeating generic support requests.
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Verified Track Record
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6+ Years
Managing Amazon accounts across US, UK & EU
5,200+
Amazon cases resolved for sellers worldwide
This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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