Related Account Suspension | Australia
A real Amazon marketplace account reinstatement case where Amazon Australia account suspended for alleged related account violation. Seller had a family member with a previously suspended account on the same household wifi. Correct root-cause framing and a focused resolution path delivered this outc...
Australia
Marketplace
Amazon AU case handled
Related Account
Suspension Type
Connection claim addressed
Independence Proof
Evidence Used
Separate operations documented
Reinstated
Account Status
Account restored
Case Snapshot
The Facts
Marketplace
Other
Issue
Related Account Suspension | Australia
Service Type
Account Reinstatement
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
Account reinstated after demonstrating operational independence. WiFi coincidence accepted as explained.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: Amazon Australia account suspended for alleged related account violation. Seller had a family member with a previously suspended account on the same household wifi.
- Seller needed a clear root-cause review before submitting another request to Amazon.
- The issue was affecting visibility, account confidence, and business continuity.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Documented separate business entities, separate banking, separate sourcing, and separate operational history. Explained the wifi coincidence with supporting evidence of completely independent operations.
- We framed the issue correctly before contacting Amazon support.
- We submitted the case with direct evidence, issue context, and corrective action.
Stage 03 Result
03 — The Result
- Final outcome: Account reinstated after demonstrating operational independence. WiFi coincidence accepted as explained.
- The case was resolved without unnecessary trial-and-error escalation.
- Seller could move forward with restored account/listing confidence.
Documented Proof
Before & After
Before
Seller Central screenshot / case proof
Problem stage
Problem stage
Amazon Australia account suspended for alleged related account violation. Seller had a family member with a previously suspended account on the same household wifi.
After
Seller Central screenshot / case proof
Resolved stage
Resolved stage
Account reinstated after demonstrating operational independence. WiFi coincidence accepted as explained.
DCase Log Summary
This case was handled by reviewing the Amazon issue context, identifying the most likely root cause, and submitting a focused resolution path instead of repeating generic support requests.
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Verified Track Record
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Partner
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6+ Years
Managing Amazon accounts across US, UK & EU
5,200+
Amazon cases resolved for sellers worldwide
This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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