Related Account Suspension | Australia
Amazon Australia account suspended for alleged related account violation. Seller had a family member with a previously suspended account on the same household wifi. Account reinstated after demonstrating operational independence. WiFi coincidence accepted as explained.
Australia
Recorded market
Location recorded in the case file
Documented
Case outcome
Account reinstated after demonstrating operational independence. WiFi coincidence accepted as explained.
Case #79
Case reference
Related Account Suspension | Australia
Account Reinstatement
Service area
Work described in this case study
Case Snapshot
The Facts
Marketplace
Australia
Issue
Related Account Suspension | Australia
Service Type
Account Reinstatement
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
Account reinstated after demonstrating operational independence. WiFi coincidence accepted as explained.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: Amazon Australia account suspended for alleged related account violation. Seller had a family member with a previously suspended account on the same household wifi.
- Cases like this can quickly put account health, search visibility, and ongoing sales at risk.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Documented separate business entities, separate banking, separate sourcing, and separate operational history. Explained the wifi coincidence with supporting evidence of completely independent operations.
Stage 03 Result
03 — The Result
- Final outcome: Account reinstated after demonstrating operational independence. WiFi coincidence accepted as explained.
- Individual case outcome; not a guarantee of results for another seller.
DCase Log Summary
Account reinstated after demonstrating operational independence. WiFi coincidence accepted as explained.
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Documented cases in our public case-study library
This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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