Related Account Suspension | Australia
A genuine Amazon account reinstatement case in the Australia marketplace: Amazon Australia account suspended for alleged related account violation. Seller had a family member with a previously suspended account on the same household wifi. A focused, evidence-led resolution delivered this outcome: Ac...
Resolved
Resolution Status
Case closed successfully
Australia
Marketplace
Amazon region handled
Active
Listing Status
No further restriction
Active
Account Status
Case closed successfully
Case Snapshot
The Facts
Marketplace
Australia
Issue
Related Account Suspension | Australia
Service Type
Account Reinstatement
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
Account reinstated after demonstrating operational independence. WiFi coincidence accepted as explained.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: Amazon Australia account suspended for alleged related account violation. Seller had a family member with a previously suspended account on the same household wifi.
- Cases like this can quickly put account health, search visibility, and ongoing sales at risk.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Documented separate business entities, separate banking, separate sourcing, and separate operational history. Explained the wifi coincidence with supporting evidence of completely independent operations.
- Rather than a generic ticket, we built the case around clear evidence, context, and a specific corrective action.
Stage 03 Result
03 — The Result
- Final outcome: Account reinstated after demonstrating operational independence. WiFi coincidence accepted as explained.
- The case closed without unnecessary back-and-forth, and the seller could move forward with confidence.
DCase Log Summary
Handled by reviewing the full issue context, identifying the likely root cause, and submitting a focused resolution rather than a generic request.
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This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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