Authenticity Complaint | USA
A real Amazon USA marketplace ip violations case where Customer authenticity complaints led to listing deactivation. Amazon demanded certificate of authenticity and supply chain documentation. Correct root-cause framing and a focused resolution path delivered this outcome: Listing reinstated within...
5 Days
Resolution Time
Authenticity case closed
Supply Chain
Proof Used
Documentation submitted
GS1 + Tests
Evidence Package
Certificates accepted
Reinstated
Listing Status
Product restored
Case Snapshot
The Facts
Marketplace
USA
Issue
Authenticity Complaint | USA
Service Type
IP Violations
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
Listing reinstated within 5 days. Documentation accepted as definitive proof.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: Customer authenticity complaints led to listing deactivation. Amazon demanded certificate of authenticity and supply chain documentation.
- Seller needed a clear root-cause review before submitting another request to Amazon.
- The issue was affecting visibility, account confidence, and business continuity.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Gathered complete supply chain documentation from manufacturer. Submitted GS1 certificates, test reports, and purchase records with detailed explanation.
- We framed the issue correctly before contacting Amazon support.
- We submitted the case with direct evidence, issue context, and corrective action.
Stage 03 Result
03 — The Result
- Final outcome: Listing reinstated within 5 days. Documentation accepted as definitive proof.
- The case was resolved without unnecessary trial-and-error escalation.
- Seller could move forward with restored account/listing confidence.
Documented Proof
Before & After
Before
Seller Central screenshot / case proof
Problem stage
Problem stage
Customer authenticity complaints led to listing deactivation. Amazon demanded certificate of authenticity and supply chain documentation.
After
Seller Central screenshot / case proof
Resolved stage
Resolved stage
Listing reinstated within 5 days. Documentation accepted as definitive proof.
DCase Log Summary
This case was handled by reviewing the Amazon issue context, identifying the most likely root cause, and submitting a focused resolution path instead of repeating generic support requests.
Why Sellers Trust Us
Verified Track Record
Amazon Authorised
Partner
Partner
UK & US verified Authorised Partner
6+ Years
Managing Amazon accounts across US, UK & EU
5,200+
Amazon cases resolved for sellers worldwide
This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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