Resolve Reimbursement & Disbursement Issues
Two separate problems. FBA reimbursements are money Amazon owes you for lost or damaged inventory. Disbursement holds are when Amazon freezes your account balance and refuses to pay out funds already sitting in your account. Reimbursement claims are routine an...
Start with the error, affected products and steps already tried. If selling is blocked, use WhatsApp and mention any deadline.
Three places sellers get stuck
These issues can delay progress for days or weeks. We diagnose them early and handle the right route.
Claims and fund holds confused
A missing FBA reimbursement is different from a disbursement hold. Identify the transaction or payment notice before choosing the review path.
Eligibility assumed
Check the current policy for the specific event, marketplace and claim window. A discrepancy alone does not establish that a reimbursement is due.
Payments counted twice
Match claims with reimbursement transactions, reversals and recovered inventory. Report the reconciled outcome, not just the amount initially requested.
Everything handled properly
Not a checklist of buzzwords. These are the actual moving parts we handle for this service.
FBA audit
We handle fba audit as part of the resolve reimbursement & disbursement issues process and verify the result before handover.
Lost item claims
We handle lost item claims as part of the resolve reimbursement & disbursement issues process and verify the result before handover.
Disbursement holds
We handle disbursement holds as part of the resolve reimbursement & disbursement issues process and verify the result before handover.
Fund recovery
We handle fund recovery as part of the resolve reimbursement & disbursement issues process and verify the result before handover.
Monitoring
We handle monitoring as part of the resolve reimbursement & disbursement issues process and verify the result before handover.
A four-step process, no surprises
Our service-specific process, from reviewing the scope to delivery and follow-up. The steps below describe the work for resolve reimbursement & disbursement issues.
Situation Assessment
We determine what type of issue you have. FBA reimbursement audit is different from a disbursement hold response. We assess before advising.
Reimbursement Audit
For FBA reimbursements, we audit 18 months of shipment data and identify every discrepancy between units shipped and units received, plus lost and damaged inventory reports.
Claim Submission
We file all valid reimbursement claims through the correct Seller Central pathways. For disbursement holds, we respond to the specific Amazon request with required documentation.
Resolution Follow-up
We monitor claim status and follow up on any that Amazon does not process within their stated timeframe. Some claims require a Seller Support case rather than the automated system.
Results we've delivered
We have had disbursement holds resolved in 48 hours for clients who had been waiting 3 weeks. The key is knowing what Amazon actually needs to release the hold and submitting it correctly the first time rather than sending generic responses to their template emails.
Disbursement hold released within 48 hours. Full €12,000 balance paid out.
Read the case study →Know the scope before you commit
A quote matched to your scope
Start with a free audit or a planning conversation. We review the work needed before quoting; there is no fixed public price for this service.
Discuss my quoteWhat shapes your quote
- Inventory records available
- Audit scope
- Claim and reconciliation work
Ask us to confirm the deliverables, payment terms and any third-party costs before work begins.
Past outcomes are individual examples, not a guaranteed result or a published overall success rate.
Before you ask
A standard disbursement reserve is normal for new accounts, usually 25 percent held for 7 days to cover returns. A full account fund hold is not normal and usually indicates an account health issue or verification request. We identify which you have and respond appropriately.
Amazon's claim window is 18 months from the shipment date. After that, claims are rejected automatically. If you have never audited your FBA reimbursements, you likely have unclaimed money that expires in 18 months from each shipment.
No. Reimbursement claims are a legitimate right under your seller agreement. Amazon owes you these funds contractually. Claiming them does not flag your account.