FBA Shipment Discrepancy | USA
A real Amazon USA marketplace shipment issues case where FBA inbound shipment of 200 units showed only 153 received after Amazon processing. 47 units missing with no explanation from Amazon. Correct root-cause framing and a focused resolution path delivered this outcome: All 47 units reimbursed afte...
47 Units
Missing Units
Shipment discrepancy found
$1,880
Claim Value
Reimbursement recovered
Escalated
Fix Method
Denied claim reopened
Reimbursed
Final Outcome
Amazon accepted proof
Case Snapshot
The Facts
Marketplace
USA
Issue
FBA Shipment Discrepancy | USA
Service Type
Shipment Issues
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
All 47 units reimbursed after escalation. Claim value of $1,880.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: FBA inbound shipment of 200 units showed only 153 received after Amazon processing. 47 units missing with no explanation from Amazon.
- Seller needed a clear root-cause review before submitting another request to Amazon.
- The issue was affecting visibility, account confidence, and business continuity.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Filed detailed shipment discrepancy claim with box content documentation, box weight records, and carrier proof of delivery. Escalated to specialized team after initial claim was denied.
- We framed the issue correctly before contacting Amazon support.
- We submitted the case with direct evidence, issue context, and corrective action.
Stage 03 Result
03 — The Result
- Final outcome: All 47 units reimbursed after escalation. Claim value of $1,880.
- The case was resolved without unnecessary trial-and-error escalation.
- Seller could move forward with restored account/listing confidence.
Documented Proof
Before & After
Before
Seller Central screenshot / case proof
Problem stage
Problem stage
FBA inbound shipment of 200 units showed only 153 received after Amazon processing. 47 units missing with no explanation from Amazon.
After
Seller Central screenshot / case proof
Resolved stage
Resolved stage
All 47 units reimbursed after escalation. Claim value of $1,880.
DCase Log Summary
This case was handled by reviewing the Amazon issue context, identifying the most likely root cause, and submitting a focused resolution path instead of repeating generic support requests.
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Managing Amazon accounts across US, UK & EU
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This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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