FBA Reimbursement Audit | USA
A real Amazon USA marketplace shipment issues case where Seller had been selling on Amazon for 3 years without ever filing FBA reimbursement claims. Suspected significant unclaimed funds. Correct root-cause framing and a focused resolution path delivered this outcome: Total of $8,400 recovered in FB...
$8,400
Recovery Value
FBA reimbursements recovered
18 Months
Audit Window
Historic data reviewed
234 Claims
Claim Scope
Reimbursable incidents found
Recovered
Final Outcome
Funds returned
Case Snapshot
The Facts
Marketplace
USA
Issue
FBA Reimbursement Audit | USA
Service Type
Shipment Issues
Filed By
Dastan Traders — Amazon Authorised Partner
Outcome
Total of $8,400 recovered in FBA reimbursements across all claim types.
Challenge › Approach › Result
How It Was Resolved
Stage 01 Challenge
01 — The Challenge
- Problem identified: Seller had been selling on Amazon for 3 years without ever filing FBA reimbursement claims. Suspected significant unclaimed funds.
- Seller needed a clear root-cause review before submitting another request to Amazon.
- The issue was affecting visibility, account confidence, and business continuity.
Stage 02 Approach
02 — Our Approach
- Audit and root cause: Conducted 18-month audit of all FBA shipments, warehouse transfers, and customer return records. Identified 234 separate reimbursable incidents.
- We framed the issue correctly before contacting Amazon support.
- We submitted the case with direct evidence, issue context, and corrective action.
Stage 03 Result
03 — The Result
- Final outcome: Total of $8,400 recovered in FBA reimbursements across all claim types.
- The case was resolved without unnecessary trial-and-error escalation.
- Seller could move forward with restored account/listing confidence.
Documented Proof
Before & After
Before
Seller Central screenshot / case proof
Problem stage
Problem stage
Seller had been selling on Amazon for 3 years without ever filing FBA reimbursement claims. Suspected significant unclaimed funds.
After
Seller Central screenshot / case proof
Resolved stage
Resolved stage
Total of $8,400 recovered in FBA reimbursements across all claim types.
DCase Log Summary
This case was handled by reviewing the Amazon issue context, identifying the most likely root cause, and submitting a focused resolution path instead of repeating generic support requests.
Why Sellers Trust Us
Verified Track Record
Amazon Authorised
Partner
Partner
UK & US verified Authorised Partner
6+ Years
Managing Amazon accounts across US, UK & EU
5,200+
Amazon cases resolved for sellers worldwide
This case was closed as resolved. The seller received a clear outcome and could continue moving forward.
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